Last updated: September 2026
1. Purpose
These General Terms and Conditions of Sale (GTC) govern all sales concluded on the websitepeptiline.froperated byRizq Sabab LLC(hereinafter “PeptiLine”). Any order placed on the site constitutes unreserved acceptance of these Terms and Conditions, in their version in force on the day of the order.
2. Nature of the products
The products offered arepeptides and consumables intended exclusively for scientific laboratory researchThey are neither medicines, nor food supplements, nor cosmetic products. They are not intended for any human or veterinary use, nor for diagnostic, therapeutic or preventative purposes.
Each batch is accompanied by a Certificate of Analysis (COA) attesting to its purity, verified by high-performance liquid chromatography (HPLC) performed by an independent laboratory. The COA is available upon request, by batch number.
3. Buyer eligibility
Access to the site and placing an order are reserved for individualsmajorsacting within a research framework. By validating their order, the buyer declares that they have the skills and authorizations necessary to handle research compounds, and undertakes to comply with the regulations applicable in their country of residence.
4. Price
Prices are displayed in euros, inclusive of all taxes, excluding delivery charges. PeptiLine's pricing strategy is based on thedirect sales, without intermediaries or successive markups (delivery time: see article 6). PeptiLine may change its prices at any time; the applicable price is the one displayed at the time of order confirmation.
5. Ordering and payment
The order becomes final upon payment confirmation. Payment is made using the secure payment solutions offered on the website; bank card details are processed by the payment provider and are never stored by PeptiLine.
PeptiLine reserves the right to refuse or cancel any order presenting a legitimate reason for suspicion (fraud, inconsistency of information provided, use manifestly not in accordance with the intended purpose of the products).
6. Delivery — 3 to 5 business days
The stated delivery time is3 to 5 business daysOnce payment is validated: orders are prepared and shipped from PeptiLine's warehouse in France, then transported by tracked carrier. This timeframe is communicated to the buyer before the order is placed.
Shipping costs are shown in the shopping cart before validation. Products are shipped in neutral packaging, suitable for transporting lyophilized peptides.
PeptiLine cannot be held responsible for delays attributable to the carrier, customs services or a case of force majeure.
7. Customs and Importation
It is the buyer's responsibility to verify,prior to orderingthat the importation of the ordered products is authorized in their country. In the event of detention, seizure or destruction of a package by a customs authority or any other control body, no refund can be claimed.
8. Complaints
Any claim relating to a damaged, incomplete or non-compliant package must be addressed tocontact@peptiline.frwithin 7 days of receipt, accompanied by photographs of the package and the products. Return procedures are detailed in ourreturn and refund policy.
9. Right of withdrawal and applicable exclusions
Professional orders.As the products offered are intended for scientific research, orders placed by a professional, laboratory or research organization within the scope of their activity do not entitle them to the right of withdrawal, which is reserved for consumers.
Consumers.The consumer generally has fourteen (14) days from receipt to exercise their right of withdrawal. The standard withdrawal form is available upon request atcontact@peptiline.fr.
Exclusions.However, this right does not apply to products offered by PeptiLine, which fall under the following legal exceptions:
- Products requiring controlled cold storage.Peptides must be kept cold after receipt. Once handed over to the buyer, the storage chain is beyond PeptiLine's control: temperature, humidity and light exposure can no longer be guaranteed, so the integrity of the product is likely to be irreparably altered, regardless of the apparent condition of the bottle.
- Unsealed products.The bottles are fitted with a tamper-evident seal. Its removal, even partial, renders the product unfit for any re-distribution for reasons of hygiene and health protection.
Consequently, no returns are accepted for change of mind. Cases of damaged, non-conforming, or undelivered products remain fully covered under the conditions stipulated in ourreturn and refund policy.
10. Responsibility
As the products are intended for research purposes, the buyer assumes full responsibility for their possession, handling, storage, and intended use. PeptiLine cannot be held liable for any use that is not in accordance with the research purpose, nor for any direct or indirect consequences of such use.
11. Personal data
The processing of personal data is described in ourPrivacy Policy.
12. Applicable Law
These Terms and Conditions are governed by the law applicable at the operator's registered office. Any dispute will be subject to a prior attempt at amicable resolution, in writing tocontact@peptiline.fr.