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Answer below48 business hours.
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Please indicate in your message, as applicable:
- Order tracking— your order number and the email address used.
- Certificate of analysis— the product reference and the batch number shown on the label.
- Claim— order number, batch number and photographs of the package and the product (see thereturn policy).
- Question about a product— the relevant reference; ourguidesalready answer many questions.
Frequently Asked Questions
What is the delivery time?3 to 5 business days after payment confirmation: shipping within 24 to 48 hours from our warehouse in France, with tracking number. Details on the pageshipping policy.
Can I get the COA before ordering?Yes. Please provide the product reference: we will send you the certificate for the current batch.
Do you deliver outside of France?Yes, in several European countries. It is your responsibility to check that the import is permitted in your country.
Are your products intended for human use?No. They are exclusively intended for scientific research in the laboratory.