Last updated: July 2026
Principle
Research peptides are sensitive products, subject to acontrolled cold storageand whose integrity can no longer be verified once they leave our supply chain. For this reason, the productsProducts that have been unsealed, opened, reconstituted, whose original packaging has been altered, or whose storage conditions cannot be guaranteed, cannot be returned or exchanged..
The result is thatNo returns are accepted simply for a change of mind.This applies even to a bottle that appears undamaged: the storage temperature after delivery is beyond our control and affects the product's shelf life. The reason for this exclusion is detailed in section [section number].Article 9 of the General Terms and Conditions.
This exclusion does not in any way restrict the handling of damaged, non-conforming or undelivered products, as described below.
Cases giving rise to replacement or refund
- Product damaged in transit— broken bottle, compromised cap, lyophilized powder visibly altered.
- Preparation error— different reference or dosage than the one ordered.
- Package not received— after unsuccessful attempts to contact the carrier.
- Analytical non-conformity— proven discrepancy between the COA of the batch and the delivered product.
Procedure
- Write tocontact@peptiline.fr within 7 daysfollowing receipt.
- Indicate the order number and batch number shown on the label.
- Please attach photographs of the package, the label and the product in question.
Each request is reviewed individually. A response is provided within 48 business hours.
Refund terms
When the request is accepted, the refund will be issued to the original payment method, or replaced by a reshipment at our expense if the buyer prefers. The processing time depends on the bank.
Excluded cases
- Product unsealed, reconstituted or partially used.
- Error in the delivery address entered by the buyer.
- Customs detention, seizure or destruction (seeTerms and Conditions, article 7).
- Change of mind after shipment, including unopened bottles: the products are subject to the exclusions stipulated in theArticle 9 of the General Terms and Conditions(controlled cold storage and tamper-evident seal).
- Improper storage after receipt (prolonged exposure to heat or light).
Any questions before ordering?
Ourguidesand ourcontact pageare at your disposal. It's better to ask a question beforehand than to have a dispute later.